In line with its relentless vision to be a progressive and innovative telecommunications service provider, Paratus Namibia launched its new and improved web-based client portal designed to streamline customer processes and offer our subscribers next-generation self-service solutions.
The improved client portal, which went live on 06 July 2020, is a game changer for subscribers who wish to be in control of their accounts and data packages. Businesses and individual customers can now complete a range of self-service transactions, including monitoring their data usage, checking their data balance, initiating support tickets and downloading invoices from anywhere as long as they have access to the Internet.
The new features include a revamped dashboard displaying subscribers’ prepaid/ postpaid data and account balances. The dashboard also shows clients’ data usage and their top online activity via data traffic type which can be monitored for up to 7 days. Data top-ups for all packages are only a click away and the portal now offers increased flexibility for our Voice subscribers to monitor their voice data usage.
When asked what prompted the redesign of the client portal, Paratus Namibia MD, Andrew Hall explained that there has been a rapid surge in the digital landscape over the past few months which led to an increased demand for automated customer interactions and online transactions.
“We understand the ever-changing needs of our customers and the growing demand for online convenience, which is why we are continuously looking for ways to position ourselves ahead of the curve. The new and improved client portal reaffirms our commitment to always listen to and meet our customers’ needs.” added Hall.
Registering and logging on to the portal can be done through different login methods which supports customer choice.
Visit our website https://na.paratus.africa/, navigate to the portal website https://portal.paratus.africa/ to register and sign-up or call any of our offices for more information.
Head Office: +264 83 300 1000
Grove Mall: +264 83 300 1002
Swakopmund: +264 83 300 1960
Walvis Bay: +264 83 300 1850