The new Telkom app aims to improve customer service by giving customers the ability to manage both home and mobile accounts from an easy-to-use app on your smartphone or tablet.
This app replaces two existing apps: Telkom (for home accounts) and Telkom Mobile (for mobile accounts). The consolidation of the two apps means that customers will now have a completely seamless experience while managing both their mobile and home needs.
Attila Vitai, CEO, Consumer and Small Business for the Telkom Group, says: “We are confident that we are offering an even more convenient experience to our customers through the new Telkom app. Being able to manage both home and mobile accounts in a single app is a competitive draw.”
The app was developed in response to common pain points mentioned by customers, who wanted a single, streamlined experience for managing all their Telkom accounts through their mobile device.”We wanted to simplify things for our customers, who lead busy lives and don’t have time to track orders, get fault progress updates and pay bills by trying many different channels. The new Telkom app offers all of these features in one place through a personal mobile device, without having to contact a call centre or visit a store,” said Vitai.
Telkom app’s features include online bill payments, data top ups, fault logging for landline numbers, logging and tracking problems, orders and appointments, phone upgrade requests and even cancellation of WASP services. There are over fifty features in the app.
The Telkom app is FREE and available for both iOS and Android devices. Download from the Apple App Store and Google Play Store.